Occupational Certificate: Transport Clerk (QCTO)

The Occupational Certificate: Transport Clerk is a nationally recognised qualification registered with the Quality Council for Trades and Occupations (QCTO). It is designed to prepare learners for administrative and operational roles within the transport and logistics sector, ensuring they have the knowledge and skills to support the smooth running of fleet, freight, and passenger transport operations.

What the Qualification Entails

1. Knowledge Component (Theory)

• Fundamentals of the transport and logistics industry.
• Transport legislation, compliance, and record-keeping.
• Documentation and procedures for freight, passenger, or fleet management.
• Customer service, communication, and problem-solving in transport operations.
• Scheduling, route planning, and vehicle allocation basics.

2. Practical Skills

• Processing and maintaining transport documentation (delivery notes, trip sheets, logbooks, waybills, etc.).
• Assisting with scheduling of vehicles, drivers, and loads.
• Using transport management systems (TMS) or basic computer applications.
• Coordinating with drivers, clients, and operational staff.
• Monitoring compliance with safety and regulatory requirements.

3. Workplace Experience

• Real-life exposure to a transport office environment.
• Hands-on practice with filing systems, reports, and record management.
• Supporting transport supervisors or managers with daily operations.
• Interaction with drivers, clients, and stakeholders in the logistics chain.